Member Services

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Member Resources

Welcome to AffirmedRx

Making it easier to understand, manage and get the most from your pharmacy benefits. Once your AffirmedRx pharmacy benefits are effective, access your personalized pharmacy benefits through the Member Portal or the AffirmedRx Pulse app.
Jump to what you need

Covered medications

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Access My Benefits

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Home Delivery

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New member basics

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Who to contact

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How can we help you today?

Start with what you’re trying to do. We’ll take it from there.

Is my medication covered?

Check the Choice Formulary to see which medications are covered and understand your options before filling a prescription.
What you need

Not sure the Choice Formulary applies to you? Log in to the Member Portal to confirm the formulary for your pharmacy benefits.

Other helpful resources

Preventive Drug List

Have an HSA-qualified High Deductible Health Plan? See which preventive medications may be covered before you meet your deductible.

Choice ACA Drug List

See which preventive medications may be available at no cost to you under the Affordable Care Act.

7/1/2026 Summary of Changes (PDF)

See what changed on this date.

1/1/2027 Summary of Changes (PDF)

See what changed on this date.

How can I access my personalized pharmacy benefits?

Once you’re enrolled and your AffirmedRx pharmacy benefits are effective, you can access your personalized Pulse account online through the Member Portal or on your phone with the Pulse app.

Both give you access to the same personalized pharmacy benefit information and tools.

Member Portal (online)

Access your personalized pharmacy benefits from your computer.

Pulse app (mobile)

Access the same personalized tools conveniently from your phone.

Or scan with your phone camera to download the Pulse app.

What you need

How do I get my prescriptions delivered to my door?

Mail order can mean fewer trips to the pharmacy and may help lower costs on medications you take regularly.

What you need

Pharmacy networks may vary by plan. Check your plan information for available or preferred pharmacy delivery options.

Can I have my specialty medication delivered?

Specialty medications may require additional coordination. Learn how CenterWell Specialty Pharmacy can help support you with home delivery.
What you need

Specialty pharmacy networks may vary by plan. Check your plan information for available or preferred specialty pharmacy delivery options.

I paid out of pocket for a covered prescription. Can I get reimbursed?

If you paid full price for an eligible prescription, you may be able to get some or all of it back.
What you need

I need help. Who should I contact?

We’re here to help. Contact our Member Services team for benefits clarifications, real-time issue resolution, coverage and pharmacy questions, and co-pay information for specific medications. For help with the Member Portal or Pulse app, contact technical support.

What you need
*Phone support is available 24/7/365. Call Member Services any hour of any day for help.
Member support

Getting help with your pharmacy benefits

Two ways to get support when you need it.

Whether you have a question or need a little extra help, AffirmedRx has a team ready to support you.

Member Services

Have a question? Start here.

Contact Member Services for help with:

Patient Care Advocates

Our PCAs may proactively reach out when additional support is needed to help you navigate next steps.

A Patient Care Advocate may contact you to help with:

These situations can be more complex. Our PCAs are here to provide additional support to help you navigate next steps.

New Here

My AffirmedRx benefits are now active. How do I get started?

Once your AffirmedRx pharmacy benefits are effective, take these simple steps to make the most of your benefits.

Activate your account

Create your account to access your personalized pharmacy benefit information.

Get the Pulse app

Prefer mobile access? Use the Pulse app to access the same personalized pharmacy benefit tools from your phone.

Get familiar with your benefits

Explore your coverage, claims, digital ID card, prescription costs and other personalized tools in the Member Portal or Pulse app.
Why we're here

Your care comes first.

At AffirmedRx, we make pharmacy benefits easy to use. We provide guidance, tools and support to help you access your medications, save time and money and stay on track with your care. Whatever you need to know, you’re in the right place, and we’re proud to be part of your health care journey.

As your pharmacy benefit manager, AffirmedRx delivers simplified pharmacy benefits powered by proactive advocacy, empathy and trust.